Raising little stinkers

Raising Little Stinkers

I didn’t know what to expect during my first summer with Snowdon. Though we didn’t have many animals to care for when I first arrived in February, I managed to stay plenty busy while I got my feet under me. My winter intern, Iris, was incredibly helpful during the transition between managers and taught me all the quirks of running this off-the-grid facility. She and I spent hours organizing different parts of the property. I worked late nights, earning my wildlife rehabilitation certificate and expanding my knowledge of veterinary medicine. The spring flew by while I attempted to win over Merlin, the great-horned owl, revamp our education program, and learn how to navigate social media. All this planning would set me up perfectly for a chaos-free baby season.

The only thing I had left to do was hire my two summer interns! We received over 30 applicants and conducted eight interviews. This process was my first time being the “interviewer,” so I struggled with letting the person sell themselves to me. After all, who was I to tell someone whether or not they were qualified for the position? My board members had to remind me a few times that I was, in fact, the manager and that these people applied for the job because they *already wanted* to work for me; they had a good point. After reviewing my notes from each interview, I chose to offer the job to Alex and Allison. These two were highly motivated, impressively qualified, and seemed like they would be good friends.

Alex arrived in early May. We spent every day of her first week attending education and outreach events. Though a bit hectic, Alex managed to hit the ground running and never missed a beat. By the time Allison arrived the next week, poor Alex had already heard me give my Merlin presentation at least five times. Our first few days as a team were surprisingly mellow. Alex and Allison were bored at times and wanted more tasks assigned. But then the snow melted, and the phone never stopped ringing. Over the next two weeks, we took in 23 injured and orphaned animals. Trust me; I didn’t hear Alex or Allison complain about being bored again. 

One afternoon, while we were syringe feeding our six baby squirrels for the fifth time that day, Allison answered the work phone. Sure enough, a young couple found three baby skunks meandering on the side of the road near Riggins. We assumed that they were orphaned because they were out during the day, were too young to be alone for any amount of time, and the couple found an adult skunk carcass on the road very nearby. These are all things that people need to consider before removing a wild animal from any situation. The last thing we want to do is kidnap babies that still have parents. We appreciate that these people assessed the situation and called us before taking action. Though not every animal that appears to be in distress needs our help, these three were almost certainly orphaned by a vehicle strike. Alex and I covered the rest of the bottle feedings that day so that Allison could drive three hours round trip to pick up our newest intakes. 

While Allison was gone, Alex and I managed to look a few things up about how to raise baby skunks. According to one of my rehab textbooks, skunks, like most other omnivores, are bottle-fed with a puppy formula called “Esbilac” until weaned around ten weeks old. A preliminary google search also taught us that skunks weigh approximately 30 g at birth, apparently love to eat strawberries, and start to spray at three weeks old. So, we felt prepared to meet the little stinkers when Allison rolled up in Kelly (our trusty steed). One thing we did not expect was to be able to fit each baby into our palm! Based on their weight and number of teeth, our newest intakes were only three weeks old. Besides being dehydrated, these neonates initially appeared to be in good body condition. However, once we started to feed them Pedialyte for their first meal, we noticed the little black dots trying to move up our arms. These poor little skunks had fleas! Of all of the ectoparasites I have encountered on wild animals, I was not mentally prepared for fleas. It was time for a warm bath with lots of dawn dish soap. I have never seen anything as cute as a 3-week old skunk in a bubble bath. After half a bottle of dawn, some unflavored Pedialyte, and a lot of laundry, our skunks had a clean bill of health.

And just like that, the three of us were obsessed with the three of them. Allison named them after flowers; the most petite male was Lupine, the female was Daisy, and the larger male was Snapdragon. Every part of raising these rascals was fun. Just like Google told us, they learned how to “spray” soon after coming into our care, but it wasn’t what we expected. When skunks are little, they don’t have control over how much or when they spray. Though this may seem dangerous for those unfortunate souls that raise skunks, I am happy to tell you they don’t have the muscles to propel it at a target (us). Because of this, we lovingly called these farts. Even though they only weighed 150 g, they would still “stomp” their front paws to let us know they were ready to fart in our general direction if we stepped out of line. As they got older, their antics somehow got cuter. Finally, at five weeks old, we introduced bowls of solid foods soaked in their formula. Lupine was the first to take to this diet change and decided to hoover a whole blueberry into his mouth using both paws. The other two quickly figured out that there are better foods than Esbilac, and we slowly worked towards weaning the group. Skunks are naturally nocturnal, so every time we fed them, we watched as they unfurled from their cuddle puddle and waddled across the enclosure with squinty eyes. 

For some reason, Lupine continued to be much smaller than the other two skunks. He wasn’t quite meeting his weight targets, and his siblings were big enough that they were starting to exclude him from the food bowl. We decided that Lupine needed special attention to help him catch up to the others; we bottle-fed him for an extra two weeks. His siblings disapproved of this favoritism and would often climb their little brother to try and get to the bottle. Eventually, we learned that taking him out of the enclosure was easier to avoid this adorable form of bullying. Finally, Lupine caught up, and everyone was on solid foods! The teenage stage is my favorite part of rehab because it means moving out into their outdoor enclosures and starting enrichment. We filled a large kiddie pool with play sand, stuffed a massive cardboard tunnel with pillows, and dispersed cinder blocks for hiding food. Watching them run and wrestle in their two-story enclosure was so heartwarming. Our palm-sized fart squirrels had grown into juvenile skunks! Capable of digging for mealworms, making dens in their tunnel, and scavenging for whole prey that we stashed in various puzzle toys. These three were quickly nearing release day, and we were trying to prepare ourselves for the goodbye.

Once we weaned all of our orphans, things got quieter around the sanctuary. We went from bottle feeding 20+ reluctant mouths fourteen hours a day (plus overnight feedings) to dishing out meals like a well-oiled machine and working on projects around the property between feedings. Things were still busy, but they were far less chaotic, and I was back down to only two caffeinated beverages a day. As we settled into our new routine, the work phone had to ring. A caring citizen in McCall reported a juvenile skunk in their yard that was “behaving abnormally.” Alex and Allison could take on almost anything at this point in the summer, so I sent them a have-a-heart trap and kennel to check out the situation. Sure enough, they came home with our fourth skunk an hour later. During our initial assessment, we recognized that there was something seriously wrong. The poor little girl was having uncontrollable seizures and drooling heavily. I contacted our wildlife veterinarian, Dr. Drew, to explain the skunk’s symptoms, and he agreed poison was most likely the culprit. This patient required intensive care for her first three days; subcutaneous fluids multiple times a day, oral drugs, and intramuscular injections of steroids. All these things helped flush the toxins out of her little body and allowed the standard function to continue during these seizures. Unfortunately, during those three days, we received two more skunks and a fox from the same neighborhood, all of which had the same symptoms. So much for us having free time to work on projects between feedings. 

As our three new skunks started to feel better, they became feistier. Handling them to administer fluids and steroids kept getting harder. Being poked with multiple needles a day wasn’t fun for anyone; it didn’t help that we couldn’t explain it was for their own good. Sure enough, we got sprayed while handling our first arrival to administer her last round of fluids. We had managed to avoid this certainty for so long that it took us all by surprise. The three skunks we raised gave us so much warning with their stomps and vocalizations that we rarely got even close to getting sprayed by them. They were also perfectly healthy by the time they were old enough to direct their spray, so we had no reason to handle them. But these skunks were mad that they were being dealt with every day and took it out on us as soon as they felt better. Each of us got sprayed that first week. Even after we stopped having to give them injections, cleaning their enclosure became hazardous. Because I am the manager of this establishment, I had to get sprayed the most. Going to May Hardware to buy skunk shampoo in the pet aisle was not my finest moment. My skin, clothes, and, even worse, my hair reeked for three weeks. Though getting sprayed wasn’t a pleasant experience, it meant that we had successfully rehabbed three intensive-care patients.

Our hard work paid off in September as we slowly said goodbye to each group of orphans we raised over the summer. We decided to keep each skunk family together when it came time to return them to the wild. After multiple weeks of scavenging on their own and practicing their self-defense tactics, we decided all six of our striped friends were ready for release. We crated them up, managed to get Kelly up a long bumpy road, and hiked them into a meadow I had scouted out a few weeks prior. The environment in this area was perfect for them. It had very little human disturbance, a large rodent and insect population, a creek meandering through it, and soft ground for them to excavate a den for winter. When it came time to open the kennel, I was confident they had everything they needed to thrive. We stayed and watched their round little bodies meander through the grass. Their noses immediately drove them, sniffing inside every hole they found in the earth, clawing around for their first hard-earned meal. We spotted three bottlebrush tails sticking up between the reeds as they started to disappear near the horizon. I took a beat to revel at that moment, blinked away a tear before anyone could notice, and turned to start the hike back to the truck. After all, I still had mouths to feed back at the sanctuary.

Like most of our intakes, all six of these skunks came to us because of a human-wildlife conflict. A vehicle strike most likely orphaned our first three. Though everyone in this area would benefit from driving slower, I understand that vehicle strikes happen. I am grateful that someone noticed the three tiny striped puff balls meandering aimlessly and thought to contact their local wildlife rehabilitator. The second batch of skunks came into our care due to a lack of foresight. Both wild and domestic animals can consume rodenticides with lethal consequences. Even if only mice or voles eat the poison, it takes weeks for those rodents to die. In the meantime, they are slow-moving targets for predatory species. Rodenticide can inadvertently move up the food chain from a mouse to a raptor, coyote, fox, or raven. There are many other, much more environmentally friendly, rodent removal options. Snap and electronic traps are just as effective and have far less collateral damage. 

As a wildlife rehabilitator, I see the consequences of human-wildlife conflicts daily. Though these things are challenging to see, I must remain level-headed and focus on the things I can change. I know I can’t save every animal that comes through our doors, but I don’t accept that all these conflicts are inevitable. The best way to keep animals out of my clinic is through education. Simple conversations save animals’ lives, whether at a presentation at Ponderosa, a fundraiser at Broken Horn, a first-grade classroom, or while I pick up an animal. The number one thing I have to teach people in Valley County is that we share this area with wildlife. Everything you do affects the ecosystem around you; that effect doesn’t always have to be negative! Taking your bird feeders down in the summer can prevent a bear from becoming habituated and save its life. Putting clings from the dollar store on your windows can prevent window strikes by songbirds trying to migrate in the spring and fall. Picking up after your pet in town keeps foxes from contracting mange. Keeping your cat inside protects vulnerable prey species that have not adapted to have domesticated killers in their environment. So let’s focus on what we can do for the wildlife we cohabitate with in Valley County. In the meantime, you know who to call the next time you find an animal in need. 

Little Yoga bear

Little Yoga Bear

By Erin Rohlman

 

Ever since my husband Jeff and I moved to the McCall area in 1986, it seems we have been involved with helping Snowdon Wildlife Sanctuary and its founder Linda DeEulis. Jeff is a retired Wildlife Biologist (Regional Manager) with Idaho Department of Fish & Game and is now on the Snowdon Board of Directors.  I am also retired, and having always been a huge wildlife advocate, I’ve been volunteering more for the sanctuary since Linda’s passing. Jeff and I also operate a satellite wildlife care facility at our home for Snowdon’s special needs cases.

 

So, when there was a 3-month gap between managers one year at Snowdon, we happily stepped in to manage the facility, along with help from other Board members and a trove of dedicated volunteers. It was in the fall of 2017 when we received a particularly distressing call from Jake – Jake had a bear cub in his house. It was snowing and a bitter cold November day, and we wondered how this man ended up with a bear cub in his house. The cub would be 9 months old at this point and surely far too big and feisty for someone to have in a house, so…. Hmmmm…. Jake said that he found the cub lying in the road near his house. He instinctively just scooped it up in a blanket and rushed it home. The cub didn’t put up any sort of fight. Over the phone, Jake said that the cub was small and appeared injured and, in fact, that its head was “oozing.” Jeff immediately contacted the Idaho Fish & Game Regional Manager to coordinate with her regarding this rescue need.

 

We soon arrived at Jake’s house in a particularly blinding snow swirl. Several friendly border collies appeared out of nowhere to greet us. They seemed to multiply out of the snow dust! But it was all tail wags and some puppy love, so all was good. Then Jake appeared and escorted us into the house. What I saw next was heartbreaking. A tiny bear cub, one of the smallest I’ve ever seen, was staggering around the kitchen area. Its back was hunched, and its face was so thin that it didn’t even look like a bear. In fact, Jake pulled up a cell phone image of a sloth bear from Asia and asked me if this is what the cub was! I said “No, this is a starving black bear cub. It is near death.” Then I had to choke back a few tears. Jake and his wife showed us how they had set up a crate with lots of warm blankets, food, water, and a tiny tether to keep the cub from crawling off. They had kept it overnight and fed it lots of bananas and apples, which it devoured each time something was offered. Just as I remarked that bears don’t usually like bananas, Jake peeled one and the cub grabbed it slowly and ate it. The couple and their two young children had taken care of this dying cub the previous evening, and by the time we saw it the following morning, the cub had regained enough energy to do a little hissing and chomping at the humans. This was a very good sign! The bad sign, however, was the infected head wound. It was oozing and nasty, looking like the cub had been attacked by a predator or perhaps hit by a car some time ago. I wasn’t hopeful that a bear cub at this level of starvation could survive an infection like that. Jeff managed to get the cub into our crate, and we thanked Jake and his family for saving this little female bear. The kids had named her Yogi but then changed it to Yoga when they saw it was female. Soon, we were off in our snowstorm for the drive to Snowdon to begin her rehabilitation.

 

As we approached the gate at the sanctuary, we intercepted the new winter caretaker on her way out. Her name was Erin, too, and I asked if she wanted to help us give medical attention to a starving bear cub. She turned her car around faster than I thought possible in deep snow! This was Erin’s second day at Snowdon, and it turned out to be the bear cub’s lucky day that we brought Erin back with us. It seems Erin had lots of wildlife rehabilitation experience, and, even better, she loved to dress infected wounds! Infections are not my favorite thing at all, and to tell the truth, I have been known to gag at the sight and smell of such things. Jeff is much more tolerant of dry heaving, so he usually deals with this part of life as we help our animal friends through such traumas. So, with this bear cub, Jeff sedated her and did a physical exam, Erin masterfully drained and dressed the head wound and injected subcutaneous fluids to counter the severe dehydration, while I played nurse, handing them supplies and taking notes. We put this tiny thing on the scale and had to recoil when it read just ten pounds. A nine-month-old cub that weighed ten pounds was simply heart-wrenching. The tiny body had not an ounce of fat on it. Yoga had been starving for quite some time, probably losing her mother back in June and fending for herself for the past five months. No one could believe she had survived this long. It is against all odds.

 

Yoga spent the next several days in a large crate inside the warm sanctuary clinic building. The outside temperatures were dipping below freezing, and we knew little Yoga didn’t have any body fat for insulation. We also knew it was time to transfer her to an outside pen when, after about five days inside, she showed a lot more normal bear cub aggression during feedings and cage cleanings. Before we let her go, though, we had to “decorate” her outdoor pen. I wanted it to have plenty of places for her to hide, so Erin and June, our Snowdon Board of Directors president, helped me cut and haul in some tree branches to place all around Yoga’s pen, weaving a few through the chain link fencing, and making lots of soft places to nest in. Jeff spent about an hour cub-proofing this pen, which had previously been used for a bobcat as well as many rounds of orphaned ducks and geese. Turns out it had a few holes in the fencing that this tiny cub could squeeze through, or worse, get injured from during any escape attempts. Jeff patched them all quickly and thoroughly. After that, the pen was Yoga’s little paradise for 6 weeks. She had a huge array of gourmet foods at her disposal…. savory designer dog food recently donated by our local pet store, lots of apples, greens, berries, honey, peanut butter, meat chunks of donated fish, beef, pork, venison, and whatever else anyone could give her to that might add fat to her tiny body. The plan was to move her into the one-acre forested pen with another orphaned cub as soon as she gained enough weight. Yoga needed strength to fend him off should the other male cub be aggressive around the food bowl.

 

Soon enough, it became hugely apparent that all our TLC paid off for Yoga. After six weeks, we decided it was time for her move in with the other cub. She needed to climb real trees and become a real bear, hopefully making fast friends with the other cub. Jeff sedated Yoga for one last health assessment and weight. The health check was amazing! First, she weighed a whopping 44 pounds. No way! – the scale must be off. We weighed her again to make sure it wasn’t off by 20 pounds or so. We had all guesstimated she weighed 24 pounds. But no, it was 44 pounds. When we spread her out to check her former head wound, the fat covering her body rippled like Jell-O at every touch. Even her head wound had completely healed. A nice patch of dark brown fur had covered every square millimeter of what had been an open wound. She was not even going to have a scar! I noticed that her undercoat of fur was coming in gray/brown rather than her normal light brown coat. It was really pretty, reminding me of a roan-colored horse, one of my favorite horse colors. I think perhaps the stress of starvation changed her coat color for this year, and maybe her future coats will return to brown. But I kind of hope not, since that roan color was just so darn cool. We finished Yoga’s exam and took her out to her new home for the next seven months. She eventually woke up from her sedation, staggered around a bit, ate an apple, and then finally made her way out the door and into the snow and trees of her new pen. I got a few cool photos of her climbing her first tree. Once we saw that she was back in control of her limbs and could climb like a pro, we left her to explore her new acre of forest and meet her new bear cub roommate.

 

Just a few days after her release into the large enclosure, Jeff noted that both sets of snowy bear cub tracks led into a winter den structure that we had stuffed with fresh hay. The two cubs had found each other and were now denning together in the shelter to pass the winter months! I teared up as I reflected that this was the best thing I could have hoped for. These cubs, who started off life in the worst possible way, were now happy, warm, well-fed, and on their way to resuming wild lives, now with a best buddy.

 

In early June, Jeff was able to catch the two cubs and release them into the wild, both in the same area. They were released about 5 hours apart because they were caught at different times in their sanctuary pen. However, Jeff was confident they would reunite soon using their incredible senses of smell. Hopefully they could explore their new wild habitat together for several months before natural instincts kicked in, sending them on separate journeys. This is, after all, the best we could possibly hope for with wild bears.

 Tiny bear cub found along road in November

Yoga’s belly fat after 6 weeks at Snowdon

Indy & I

Indi & I

 by Allison Burr, September 2, 2022

My name is Allison and I am the second intern here at Snowdon Wildlife Sanctuary. I’ve always loved working with animals but quickly found that I wanted my focus to be on wildlife. The ecological, genetic, and physiological differences in species fascinate me and I’m always spouting out biological facts to anyone that will listen. Because of this, I originally pursued a career in wildlife veterinary science and started my undergraduate at Montana State University majoring in animal science and organismal biology. As I got closer to graduation, the amount of schooling and money required in this field made wildlife veterinary medicine an increasingly less appealing career choice. I began frantically searching for other wildlife fields that might interest me. Veterinary clinics, agricultural studies, and conservation work, all had their pros and cons, but none of them felt right. This summer, I decided to look into wildlife rehabilitation. Snowdon Wildlife Sanctuary was at the top of the list with relative proximity to home and an expansive range of species treated, cared for, and released. 

 

I was fairly confident in my prior experience coming into this internship. Two years ago I spent a summer in Southern California, interning at the California Wolf Conservation Center. They were raising Mexican Grey Wolves for release into the southern US to boost wild population numbers, which were slowly recovering from near extinction. On the property, they had 5 packs of Mexican Grey Wolves and 2 packs of North American Grey Wolves. I loved working there and it developed a solid foundation for entering my internship here at Snowdon. One of the things it didn’t prepare me for was working with birds. Before I arrived at Snowdon 2 1/2 months ago,  I had never even held a bird, let alone cared for an injured one. I was very excited to have the opportunity to learn about and gain experience with birds. Now, just a few short months later, I have a new appreciation for birds, from the smallest passerine to a great Bald Eagle. 

 

If you’ve ever peeked into the fascinating world of raptors, you have most likely heard about the peregrine falcon. They’re relatively average in size, nowhere near the size of a condor or a vulture, but much larger than little Kestrels or smaller Owls. You wouldn’t expect this little creature, about the size of a Chihuahua, to be the fastest animal on earth. When peregrine falcons locate their prey, they angle their body towards the ground and go into a dive, known in bird nerd circles as a “stoop.” They can reach 200 mph during a stoop, and the fastest on record is 242 mph. To come out of this, their little bodies need to withstand up to 25 Gs of force, much higher than what you or I could handle before passing out. This free-fall dive begins around a kilometer up in the air and to keep the fast-moving air from flooding their nostrils mid-dive, they have a specialized bone structure in their nostril called a baffle. It acts as a levee to keep shockwaves of high-speed air from causing damage to their lungs. Engineers were inspired by this baffle, adding them to jet turbines to prevent the engine from “choking” on waves of air resistance. Peregrine falcons also have a particularly long keel; a bone ridge that protrudes off the sternum of all flighted birds. This length allows for additional muscle attachment and more powerful wingbeats, helping them pull out of that nose dive. Because of this, they can beat their wings up to 4 times per second. These amazing raptors are perfectly adapted for catching birds mid-flight.

Indy the peregrine falcon came to Snowdon after a nasty tangle with barbed wire in her first year of flight. She had broken her wing in a way that meant she’d never fly again. After surgery to amputate the end of her wing, she made a home for herself at Snowdon. She was trained as an ambassador and helped educate Valley county about all of the amazing wildlife we have here in Idaho. She picked up on training quickly, as many juvenile birds do when introduced to ambassador work. The older an animal is, the less likely they are to adapt to life in captivity. Indy served as one of Snowdon’s favorite ambassadors for many incredible years; going out to amphitheaters and classrooms to show off her killer adaptations. Once the pandemic started, Indy couldn’t go out to events, and like many of her human companions, she got very comfortable in her home. Indy didn’t see more than a handful of people while we were all quarantining. During this time she became thoroughly bonded to her few handlers and crowds became a source of anxiety. This year, with the echoes of Covid starting to die out, we began rebuilding our education and outreach program. With Indy’s newfound anxiety, we quickly realized that even though the world was ready to get back to normal, she would need some time before she was ready as well. 

 

When I arrived at Snowdon, our only animals were the two resident birds, four bears, and a baby squirrel. Very quickly, we were flooded with all kinds of babies. From squirrels to raccoons to deer to skunks, we were running around all day trying to keep everyone fed and warm. As the baby season started to slow down and we had a minute to take a breath, I began spending more time with Indy in her enclosure. We were attempting to get her more comfortable with us in her space by feeding her by hand. Initially, we would have to wait patiently while she worked up the courage to grab a piece of quail and fully consume it while we were present. As she began to acclimate to eating with us in the enclosure, we decided to use food to encourage her to get on and off a scale. This limited the stress of handling during a check-up and allowed us to keep a close eye on her weight while we tried this new training regime. She began growing accustomed to hopping on the scale to get her reward and seemed to learn that working with us meant food. Another source of anxiety for Indy was her hood. She had associated the hood with leaving her safe space, which caused her to have an aversion to the hood altogether. Our solution was to place the hood on a hook in her enclosure where she could always see it. This way, it was no longer associated with any additional activities. One day, while I was feeding Indy on her scale, I decided to pick her hood up off the hook and set it on the platform next to her. Over time, I moved it closer and closer, until it was so close she accidentally picked up the hood instead of her food! With each day, Indy became more accustomed to the hood being near her, held close to her, and moved around her enclosure. As she and I spent more time together during training sessions, Indy became accustomed to me as well. As of two weeks ago, she is much more willing to take food from my hand rather than wait until I place it on the ground. As someone who has never worked with a bird before, I was fascinated by watching the gears turn in her head. I never thought I would learn to read a raptor’s body language, but here I was, predicting her behaviors before she acted on them. After desensitizing her to the hood, I moved back to focusing on her scale. I needed an end goal, and getting her ready for the public again was a long way off. I decided getting her comfortable leaving her enclosure was a solid milestone. To do that, she would need to stand still in a specific spot so we could put her hood on. The scale would work perfectly for this. Indy was confused at first about why I refused to give her food, no matter how close to me or to the hood she got. She tried everything, and no matter how much I tapped the scale, she failed to understand what I was asking. Finally, she landed on the scale in a wild attempt to get to the quail I had in a Tupperware container. She knew the scale was where she usually got food, but this was our first time combining the scale cue and the hood. As soon as her feet touched the carpet, I held her treat through the hood and she grabbed it without hesitation. It didn’t take many more attempts until she had it down. She quickly learned what she needed to accomplish to get positive reinforcement. I had no idea that training a wild-born raptor would closely mirror training a domestic pet.

 

During my last two weeks at Snowdon, I hope to get Indy comfortable standing on the scale while I place the hood on her. I know this is a high goal, but with the progress she’s made recently, I have high hopes. As my internship comes to an end and the next season arrives, I hope that Indy continues to advance in her training. Maybe one day she’ll be confident enough to give the newest residents of Valley county a chance to meet her and learn why she is my favorite ambassador.